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Visual Voicemail: An open letter to Vodafone UK

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Man on phoneImage: federico stevanin / FreeDigitalPhotos.net

An open letter to Vodafone UK

Towards the end of 2009, I, like many others, was delighted to hear of Apple’s decision to allow networks other than O2 to carry the iPhone. Admittedly, I’d been using an iPhone 3G on the Vodafone network for nearly a year by the time the announcement came out, but an official route was always welcome news.

This initial joy was somewhat dampened when I discovered that Vodafone UK had made a ‘business decision’ not to provide / support the Visual Voicemail system on their network. (I’ve quoted the phrase used because it’s something one of your Twitter correspondents wrote when answering my queries.)

The Visual Voicemail service is a revolution in Voicemail management. I can’t begin to understand why Vodafone UK isn’t prepared to invest in the system when you so actively invest in other areas of your service. It’s not like Vodafone doesn’t have experience of the system – it’s provided in other countries on your network.

At the time of writing, your Twitter correspondents are advising people to use products available on the iTunes App Store as an alternative to Visual Voicemail. These aren’t anywhere near as good as the real deal Apple created, and any serious user will have privacy concerns given their information is being stored on a 3rd party server, to which they’ve no history or contract.

As one person I appreciate that I probably don’t count for much in terms of Vodafone’s overall consensus of their userbase; however I’m posting this letter to you in an open format (on my blog) so I can encourage others in the same boat to have a central platform to alert you to our dis-satisfaction of your decision not to support Visual Voicemail. (See comments below).

I urge you to re-consider your decision not to invest in the platform. Many users are already unsure about whether or not to choose Vodafone over Orange and O2 for their iPhone purchase because of your data limits and slightly more costly plans. Don’t get me wrong – I’m a long term advocate of your network’s speed and reliability in other areas and am a firm believer of ‘you get what you pay for’. I don’t really have any other choice but to use you as my carrier given my remote home location’s limited network coverage. I’ll still push others to join you but I honestly think you are doing yourself an dis-service by disabling what is a fundamental technology the iPhone brought us.

If you are affected by Vodafone’s decision not to support and provide Visual Voicemail in the UK then please post in the comments section below to indicate your wish for them to re-consider and give us a full iPhone package.   Spread the word and let’s let Vodafone know how unhappy we are!  (Handy links above and below for Twitter, Facebook, Digg etc)

  • I just don't understand Vodafone's thinking here. I am on o2, but my reception is rubbish a lot of the time. Would consider going back to Vodafone, but this certainly puts me off a little…especially when it's so easy for them!

  • What about Orange? Have they got it? Or made any similar comments?

  • Martin Kayes

    At the end of 2009 my business contract with O2 was up for renewal. I have two iPhone 3GS's and I took a serious look at changing providers to Vodafone. Signal coverage and data speeds seemed very similar but I quickly noticed that Vodafone did not support Visual Voicemail.

    I spoke to somebody at Vodafone who told me they had decided not to offer it and didn't see any reason why they would offer it in the short-term

    For that one reason alone I decided to renew my business contract with O2

  • Rob

    Orange don't have it either. Not sure what their excuse is – haven't bothered to contact them about it given that I have no reception on their network at home since a cable supplying the cell site got cut 5 years ago and they, BT and the local council have been arguing over a new site and costs since!

    I'd be very intersted to hear from anyone who has spoken with Orange though.

  • Rob, That'll be us then!

    HulloMail has a history of selling directly to Carriers carrier grade voicemail solutions and although currently Vodafone UK does not have our solution on their network we work with carriers globally:
    http://hullomail.com/uk/mobileop.html

    You'll be pleased to know that we take privacy seriously and that is why, with our consumer service, we uniquely a mode of operation which allows you to use your own email provider as the message store e.g Google Mail. In this mode we do not store any of your messages which is more control and privacy that you get with any other service. Admittedly this shifts your privacy concerns to your email provider.

    I disagree with your comment “These aren’t anywhere near as good as the real deal Apple created”

    Apple was a huge leap ours builds on the shoulders of greatness and gives more control to power users.

    Please feel free to contact me directly with any of your concerns..
    Andy Munarriz, founder and CEO

  • Rob

    Hi Andy and thank for the feedback,

    First and foremost I have to say that credit where credit is due, you've clearly either got a Google alerts or similar set-up, or have staff scraping blogs and net based chatter for likely mentions of your product; the time lapse between my posting the original article and your comment means you're on the ball.

    I didn't mention your product by name, but you are right that I was referring to it as one possible application available on the App Store. I actually use it at the moment since there is no Visual Voicemail available from Vodafone. It's reassuring to hear the founder speak up for his product with regards to the privacy element. Despite the very good functionality your product offers, I am sure I'm not alone in my desire to have Apple intended functionality provided by one source – my mobile operator.

    Whilst your product mimics (and extends) the functionality of Visual Voicemail, it has to co-exist on a handset, and I say that knowing fore well I don't have Visual Voicemail, but I do have a space where it should be. If you could replace the voicemail button with HulloMail's so badge notifications etc all sit nicely as well as having a more Apple based theme, I'd be a happier chappie. (I find HulloMail's interface lacks the Apple polish).

    In conclusion, thank you for bridging the gap; however it doesn't solve my issue and the point of my original post – Vodafone aren't offering the full iPhone package. Not only is this the case, they aren't openly telling their consumers that when they get an iPhone that this will be the case, and yet they are charging more than most of their competitors. As a customer of their's I feel let down by their apparent lack of interest in investing in this area of their business.

  • Rob

    Whilst it is now too late for you to change your mobile provisions, I'm interested to know if you'd been aware of free applications (from iTunes App Store) like HulloMail, would it have influenced your decision or was it a case of Visual Voicemail or bust?

  • Hullo Rob,

    Firstly, thanks for signing up!

    We've purposely gone for a matt look;) We work very hard on our UI design. We have a whole bunch of features available on our underlying platform, but constantly opt for 'less is more' and focus on the UI. In terms of look we have purposely used our brand and we are due to release our next release with our new colour, which I hope you will like. In the mean time please do let me know anything specific on UI you believe we should address.

    We are looking to apple allowing third party apps the ability not only to update the native voicemail button in the dialer but also the ability to automatically set the divert/call forwarding. Currently standard network ussd calls are not allowed from iPhone apps.

    In terms of mobile operators, voicemail is actually a very complicated beast – we are here to help!

    Cheers
    Andy

  • Hey Rob, Vodafone (and Orange's) refusal to support visual voicemail is really quite frustrating, I totally agree. However I've been using HulloMail for a long time (ever since I switched from SpinVox) and I really like their interface. I don't really see how it can be improved in the context of Apple polish — unless the HulloMail app designer actually copies the interface exactly (e.g. the integrated play/pause button next to each voicemail). I think copying it exactly wouldn't be advisable!

  • Hi Rob,
    As you know I am also trialing Hullomail in the absence of Vodafone's own official version. I do find the lack of support for the iPhone somewhat puzzling, as an organisation surely they will have done their homework on what other providers offer and be fully aware that this service was in fact a priority, the same as an official basic data usage app in the app store should be. The brush offs that are given by representatives of the organisation when people like you and I query them are actually quite dismissive. I applaud your attempt to get them to listen and offer the basic service we should have had in the first place.
    Andy, just to let you know I have been using Hullomail for a couple of weeks now and am quite impressed even though one of the functions doesn't work for me. Well dine with the app.
    Rob, good luck.

  • Heres my little bit for your post,

    Im an O2 customer, and If him honest I've never had that many major problems, there were a couple of data outages but im never far from wifi networks so it wasnt a problem, but the one time i did have to contact support I was appauled at the useless service.

    So with my O2 contract coming to an end this june (and just in time for new iphone) Im trying to weigh up wether to stay with O2 or move back to vodafone after a 3 year break. The support I know is better and the 3G network around here actually exists where as O2 struggles to give me voice at home.

    But… Since day one i have made extensive use of the Visual Voicemail system and Voda not supporting this is a killer. On a couple of occasions their twitter pr reps have suggested i try a 3rd party app (but refuse to tell me which!). Whilst this is an option it is not the built in voicemail system that i bought the iphone to be able to use. Kudos to Andy and Hullomail im sure the service is great but im reluctant to move from the built in a good VM system i have now for a 3rd party solution which is not integrated.

    As others have stated Voda are offering visual voicemail in other countries and the same applies for orange and I believe that orange switzerland have this running.

    Vodafone has in my experience always been more expensive, take for example blackberry provisioning, £25+ for bes? GET REAL. So its not like the are short of a few bob and the upgrades will hold them in good stead for the future (and future iphones) and Im sure facilitate similar systems on other handsets.

    So come on Voda what gives. If im honest i would probably pay a couple of extra quid a month for the service if thats what it took!

  • Ashish

    The only issue I have with Hullomail is that the minutes are deducted from my allowance. On the O2 voicemail when the call is diverted to its internal voicemail, there is no deduction of minutes. Further, the messages are downloaded as data, so the voicemail is free.

    However, for Hullomail we need to have the minutes deducted from the free allowance. This is specifically an issue for those who normally utilize most of their free minutes.

  • Rob

    I'd not considered that – thanks for highlighting it to me!

    I used to regularly chew through all of my minutes, but since I'm now on several Vodafone Family plans I usually have plenty left to burn through so hadn't noticed my minutes going down.

  • Franck

    Thanks for publishing this open letter to Vodafone. I am also considering switching 4 iPhones from O2 to either Vodafone or Orange, but will not until Visual Voicemail is activated. This is very frustrating and effectively removing genuine competition.
    As things stand, when I upgrade to the new iPhone in June, I will have to stay with O2… 🙁

  • Radioman

    This could be an opportunity for 3UK to get an advantage, if, as they have promised, they get the iPhone. 3 is the obvious choice anyway for iPhone given its exceptional 3G coverage (no. 1 in the UK, 02 is number 5, go figure why Apple started with them!)

  • Rob

    3 buy their services from other networks namely t-mobile and now their
    partner orange. Imho they do not have the best 3G coverage, in fact
    it's one of the worst. Vodafone have the best overall 3G availability.
    Orange tend to be good inner city but rubbish elsewhere. Also in my
    experience O2 have been dire for any kind of service. See the boosting
    iPhone with a banana post!

    I agree competition is a good thing regardless and thank you for the
    comment.

  • Radioman

    Sorry but that is garbage. Even the networks themselves showed 3 to be the best in maps THEY themselves provided to Ofcom, nothing contentious here:

    http://www.ofcom.org.uk/radiocomms/ifi/licensin

    And that was 18 months ago, and 3 have been furiously rolling out since then, and promise 98% UK population coverage by the end of this year (that knocks even their closest rival, Orange into a cocked hat).

    3 only 'buy' GSM coverage from Orange (used to be 02 until 2007), this is only required when not in range of 3G which is practically nowhere now and certainly will be by the end of the year. The tie up with T-Mobile is a 50:50 joint venture: “Mobile Broadband Network Ltd. (MBNL)”, see here:

    http://www.3g.co.uk/PR/April2010/3-UK-and-T-Mob

    3 do only have half the RF bandwidth (number of channels) as the other networks, but this reasonably matches the subscriber split at the moment, and, as part of the deal with Ofcom for allowing the merger of Orange and T-Mobile, 3 will get more bandwidth released by those two networks shedding combined bandwidth.

    I felt that you painted an unfairly dismissive picture 3, who were the only network to reach their licensed coverage brief from Ofcom ahead of schedule (by about a year IIRC), and continue to be ahead of the game.

    Remember what a cool, technologically advanced and fast growing company Orange was in the 1990s as the underdog biting at the heels of those incumbent giants Cellnet (now 02) and Vodafone? And who was behind Orange originally that grew to overtake them? Hutchison that's who, and where are they now? 🙂

  • I have to agree with the majority of contributors here, voicemail is an integral part of the iPhone, and I use it frequently, I really couldn't imagine going back to the “old” way of retrieving my messages – press 1, press 2!, However, I am also looking to move away from o2 shortly, and with the lack of voicemail on the alternative providers I decided to try HulloMail as a test before I finally made my mind up to move. Whilst it doesn't feel native and you need to move the icon to a preferred screen for easy access, it is very much a good alternative to o2,native voicemail, and is certainly enough for me to seriously consider a move away from o2, shame on Vodafone though for dismissing voicemail from the start.

  • Luke

    Also very disappointed having recently switched from o2 to Vodafone with iPhone 4… foolishly thought that Visual Voicemail was a condition on an operator being able to offer the iPhone. Was in for a nasty surprise and can only hope that Vodafone realise that they offer a worse user experience than their competitors and it will act as a barrier for new customers and may cause exisiting ones to switch…. how short-sighted can their management be!!

  • Rob

    Thanks for your comment.

    Despite all this time, and the pressure I often put on to Vodafone (via Twitter), there's still no change. Their standard line is to use apps like HulloMail from the app store. Still a business decision not to provide Visual Voicemail. If you complain to them then they do say they will pass the info on to “the business”.

  • Neil

    I am very disappointed that Vodafone choose not to provide a full service to iPhone users. Had I known visual voicemail was not included I would have chosen a different carrier. I shall certainly be looking to leave at the end of the contract if things haven't changed. (I might even invoke my cancellation rights.)

  • David Guest

    I for one want this, Vodafone is a better network than O2 but why should I have to use a 3rd party app to replace what is a key feature of the phone

  • Rits

    I am really disappointed. Didn't realise before I moved. Will have to reconsider.

  • Dear Vodafone — WE NEED VISUAL VOICEMAIL (otherwise I'm moving the company account back to O2 at the arliest opportunity).

  • Toospiky

    I am totally disappointed with Vodafone! I should have stayed with O2. I didn't realise Vodafone didn't support visual voicemail… thinking it's something given… How wrong I was… I will leave Vodafone as soon as my contract ends!

  • PerthGooner

    Vodafone have visual voicemail in Australia and now that I'm back in the UK it is on of the things I miss on myiPhone – please sort this out asap

  • Thanks for the comprehensive report Radioman. I've swittched from O2 to 3 for my new iPhone 4 and wasn't too chuffed that the visual voicemail wasn't working. The 3 guy I spoke to apologisied, but said they are going to introduce it, but he couldn't tell me when.
    Spike

  • Oliver

    I sadly jumped ship from O2 and renewed with vodafone, when I realised visual voicemeail was missing it was too late, contract ending soon and I'm looking forward to ringing for that PAC code…..

  • paulhand

    Fully agree and very disappointed that this was not made clear before I switched from O2 to Vodafone… will switch back soon …

  • Definitely disappointed when switching from O2 to Vodafone to discover Visual Voicemail did not function as previous.
    Missing the convenience of thumbing back and forth through the message and being able to store selected message in the phone indefinitely.
    Vodafone, please get your act together and fix this soon.

  • Itnerd

    Well we have Visual Voicemail on our landlines at work and it’s indispensable so imagine my delight when I saw a friend (on O2) using it on her iPhone. Being on Vodafone from the off I hadn’t known anything about it bit now I do and it’s super frustrating. I naively tried to find the setting on my iPhone to turn this feature on but no, so googled it and found all the blogs on the subject.

    Come on Vodafone, sort your life out.

  • Jack Cooke

    For the record I’d like to express my disgust at Vodafone for not offering visual voicemail on the iPhone and for not making it clear that it’s not included. They should be charging less for the iPhone tariffs considering one of the main features of the phone is missing. I will not be renewing my contract with them. Poor form.

  • Andytamlyn

    Hi, having been with O2 for the past 2 years with my iPhone 3GS I jumped ship at the earliest opportunity to Vodafone to benefit from their better coverage…did this 3 days ago, got myself a shiney new iPhone 4 and waited 3 days for my O2 number to be ported across. Well I’ve been using my new phone on vodafone for all of 6 hours now and I’m begining to get frustrated. Coverage seems about the same but I’ve lost my visual voicemail that O2 gave me and I unlike O2, I appear to only have a single incoming line so if I’m on a call instead of being notified that someone else is calling and giving me the opportunity to put my current caller on hold and accept the second call, the second caller isn’t notified and just goes straight through to voicemail…..which isn’t visual!!!! mmmm…seriously considering going back to o2 within the week….visual voicemail was great, second caller line even better.

  • Dougreeder

    I just arrived in the UK from the States, and there AT&T has it’s share of problems. However, after buying my new iPhone 4, bringing it home and setting it up I was completely caught off guard when I click on Voicemail and it called voicemail. In a era when Apple has provided such an elegant solution to manage voicemail, Vodafone’s decision to retain last millennium technology was extremely disappointing. It makes me really miss AT&T.

  • Pdw13

    Towards the end of 2009, I, like many others, was delighted to hear of Apple’s decision to allow networks other than O2 to carry the iPhone. Admittedly, I’d been using an iPhone 3G on the Vodafone network for nearly a year by the time the announcement came out, but an official route was always welcome news.

    This initial joy was somewhat dampened when I discovered that Vodafone UK had made a ‘business decision’ not to provide / support the Visual Voicemail system on their network. (I’ve quoted the phrase used because it’s something one of your Twitter correspondents wrote when answering my queries.)

    The Visual Voicemail service is a revolution in Voicemail management. I can’t begin to understand why Vodafone UK isn’t prepared to invest in the system when you so actively invest in other areas of your service. It’s not like Vodafone doesn’t have experience of the system – it’s provided in other countries on your network.

    At the time of writing, your Twitter correspondents are advising people to use products available on the iTunes App Store as an alternative to Visual Voicemail. These aren’t anywhere near as good as the real deal Apple created, and any serious user will have privacy concerns given their information is being stored on a 3rd party server, to which they’ve no history or contract.

    As one person I appreciate that I probably don’t count for much in terms of Vodafone’s overall consensus of their userbase; however I’m posting this letter to you in an open format (on my blog) so I can encourage others in the same boat to have a central platform to alert you to our dis-satisfaction of your decision not to support Visual Voicemail. (See comments below).

    I urge you to re-consider your decision not to invest in the platform. Many users are already unsure about whether or not to choose Vodafone over Orange and O2 for their iPhone purchase because of your data limits and slightly more costly plans. Don’t get me wrong – I’m a long term advocate of your network’s speed and reliability in other areas and am a firm believer of ‘you get what you pay for’. I don’t really have any other choice but to use you as my carrier given my remote home location’s limited network coverage. I’ll still push others to join you but I honestly think you are doing yourself an dis-service by disabling what is a fundamental technology the iPhone brought us.

  • Isabel M

    Today 12th January 2011 – my son is so disappointed that his new iphone 4 doesn’t have the visual voicemail facility. He is on 3. It took a 20 minute phonecall with someone at their Indian call centre to establish that 3 do not provide the visual facility. They didn’t even understand what he was talking about – so I doubt they’ll be introducing it “soon” as suggested above. I wish I had seen this site BEFORE I signed up with 3 for a 24-month contract!

  • Rob

    All contracts have a cooling off period. You should be able to return the handset and cancel the contract if it’s only a few days old. Of course, you’ll have to pay any usage charges and for the period of time you had it for in line rental etc; however the important thing is you should be able to get rid of it. You’ve more rights if you got the device not in person, but if you are in any doubt, I highly recommend you speak with the Citizen’s Advice Bureaux.

  • Nigelbb

    I have just moved from France to the UK. Previously on all my Orange France iPhones (3, 3GS, & 4) I have always had visual voicemail. I didn’t know it was called that until a day or 2 ago but just thought that it was the standard iPhone of handling voicemail (& very neat it is too). I was really disappointed when I realised that my new UK iPhone with 3 does not have visual voicemail. Apple are normally very prescriptive so it’s a pity that they didn’t insist that providing this key feature of the iPhone was obligatory before a mobile operator could offer the iPhone.

  • Richard

    No Visual voicemail on iPhone is like no air con in a car Essential.

  • S Munday1

    Totally agree, why would the country’s best provider choose to ignore this great feature????

    Makes no sense.

  • Dan

    I agree.. Just changed to Vodafone due to coverage issues and found out yesterday that I have to ring in to get my voicemail messages.. Such a pain after the ease of visual voicemail. I would almost change back just for that is it wasn’t for the coverage in my house. Surely they will introduce it at some stage..

  • Rob

    I’ve been chasing the business team regularly since I wrote the original article and am told each time that there are no plans to do so.

  • Rob

    I’ve been chasing the business team regularly since I wrote the original article and am told each time that there are no plans to do so.

  • Rob

    Ah, that explains why its not on my new iPhone 4 from Vodafone in the UK. Annoying as it was something that I didn’t think to check when deciding to move from O2. Still the overwhelming reason to switch was to get a phone that would actually work in my house. Come on Vodafone – get cracking!

  • Paul

    I had some contact with Vodafone and 3 via Twitter today. Neither are planning to introduce this, it seems. Vodafone mentioned Hullomail, suggesting it is exactly the same (a practised response I think). No matter how good it might be, it is clearly not *exactly* the same, so I thought that wasn’t a great thing to say.

    It is a shame that Apple don’t enforce this. I think they made O2 include it when the iPhone first came out, but they have since relaxed their policies (note also that unlimited data, once touted by Apple, is no longer the norm).

    As for why these other networks don’t offer it, I imagine it’s simply due to cost. I have read previously that there are some visual voicemail patents, although whether they are relevant in the UK is not clear. In any case, the networks would have to pay to implement it I’m sure. Since Apple don’t make them do it and there’s only limited grumbling from customers, it’s just not worth the money.

    I’ve been on O2 from the days of exclusivity. As daft as it may seem, I’m contemplating sticking with them just to keep VV.

  • Rob

    Thank you for your additional comment. I saw Vodafone tweet you not that long ago and thought to myself, “There’s another disappointed or lost customer”.

    There would be a marginal cost for Vodafone to implement the technology, the demand is there and it’s not like they haven’t put it in place in other countries: Australia, for example, has VV on their network.

    Given Apple refused to allow the handsets to be discounted, I have to agree with you. There should be enforcement of full support of the technologies. I’m still waiting to hear from Voda on the subject of how they’ll deal with the personal hotspot in iOS 4.3. I believe they’ll charge their usual ridiculous tethering costs rather than allowing for the usage to come out of their regular (pitiful) bundled data offerings.

    I do use HulloMail at the moment and it frustrates the life out of me. I keep toying with the idea of going back to regular voicemail again. I, sadly, can’t move off of Voda since O2 doesn’t really have any coverage where I live plus we’ve got so many people within family and friends on Voda and we get “free” calling using the friends and family call plans.

    I believe Vodafone are aware of this thread – I’ve reminded them of it from time to time and tried to encourage their “business team” they often mention to take on board people’s needs. Sadly, I think Vodafone’s crown of usually good customer service and great products is slipping. You only have to look at their pathetic mobile broadband deals on USB sticks and MiFi products to see how poorly they stack up against their competition. I’m minutes away from ordering a 3 MiFi (15Gb pcm) to replace my Voda USB (3Gb pcm) for roughly the same price!

  • Jane

    Hullo Rob, Just wondering if you could drop me a line so I can find out what frustrates you about HulloMail and whether we can do anything to alleviate these frustrations? Jane.goodayle@hullomail.com (Head of Marketing)

    Regards
    Jane

  • Tim Rawe

    I whole heartedly agree with the sentiments expressed in this open letter. I had no idea that moving to Vodafone would cause this loss of functionality I’d come to really appreciate whilst being on O2. Sadly I have to wait a further 18 months till end of contract but if this feature is still missing I will not be renewing with Vodafone.

    Tim Rawe

  • Donald

    A real shame Vodafone don’t offer visual voicemail. HulloMail is okay but it just don’t compare to the real deal.

    I’m wondering if they can’t offer it for some reason, like patents etc.

    Now stuck with the awkward decision of renewing my contract with Vodafone and getting excellent coverage or going back to O2 just to have VVM.

    Like many above, I’m leaning towards switching back to the worst network in the country just to have VVM!!!

    Sort it out Vodafone, you’re losing custom’n

  • Davidamorris

    I too am disappointed that Vodafone don’t support visual voicemail (but then I cannot seem to get it on O2 either). As a shareholder, maybe I’ll try to raise the question at the next AGM – please do the same as the more of us join in, the better the chance of some action!

  • Katie

    Moved from o2 to Vodafone when my contract with o2 had finished and upgrading from a 3G to 4 was more expensive so I opened a new contract.
    Really disappointed and annoyed that firstly I wasn’t told that the visual voicemail was not on the vodafone tariff, and also vodafone’s unwillingness to listen to what their customers want and use the visual voicemail service. It’s like going back in time! Very annoyed customer! Might seem like a minor thing but it was so much easier, quicker and useful to use the visual voicemail.

  • SB

    For £25 a month with Vodafone I get 75 included minutes which are eaten into by calls diverted to HulloMail. Whereas with O2, £25 a month gets me 100 included minutes and the VVM service, which does not affect the included minutes. It’s pretty hard to see why I should stay with Vodafone right now

  • Rob

    Totally agree – Hullomail might well be a stop gap but it uses data and VVM doesn’t. Especially when you consider how Voda reduced their data offering on most contracts from 1Gb pcm to 500Mb pcm.

  • Lowrie

    I totally agree. Visual voicemail is one of the huge benefits of having an iPhone. I will change back to O2 in the future purely for this reason. Please reconsider Vodafone…

  • Andy

    I have family iPhones with O2 which all work great with VV. I got a company iPhone with Vodafone where I need voicemail all the time and could not believe it was not available. It really does feel like going backwards. Come on Vodafone get it.

  • Abedqazi

    I am utterly distraught with the overall service by Vodafone as a new customer and more so by eventually finding out that there is no visual voicemail. It took them one week to port my number and here I am finding that customer services has no coherent answers and have no clue why VV is not provided.

  • Shaun

    I wondered why the other UK networks didn’t offer visual voicemail. I found out that Judah Klausner (Klausner Technologies) owns the patents for it. They filed a suit against Apple but they settled. There is a long list of suits they have filed against other companies. 
    Witch explains why some of the UK operators are reluctant to implement it as they will have to pay for the license.Apparently T-Mobile has the license for visual voicemail patents in 17 European countries. Maybe the UK is one of them.

  • Rob

    That’s very interesting and something I wasn’t aware of. Thanks for taking the time to share it on here.

    You’d have thought that the UK networks might say, “We’d love to be able to provide that service; however due to legal battles with the patent owner, we won’t be doing so for the time being”. It gives them the perfect get out clause rather than a nonchalant non-answer.

  • Gatesy

    Completely agree, didn’t realise why visual voicemail wasn’t working when it did on my old iPhone – I was with O2 then – if they are supporting it abroad why not here??

  • Gus

    I’m so gutted… just moved from 02 to Voda with a brand spanking new iPhone 4S (which is amazing btw) and it’s been spoilt by the fact that there’s no visual voicemail!!!!!!!!!!!!! SORT IT OUT!!

  • Rob

    They aren’t going to. Your options are cancel under 14 day cooling off or use a third party app. I recommend On Voicefeed at the moment.

  • Stuartgowan

    Gutted to have left O2 an only just discover now that Vodafone does not support visual voicemail. That ‘business decision’ needs reviewed, I’m def going back to O2 for my next upgrade if it’s not supported by then

  • m0h11t

    I would have thought the worlds largest mobile network would be bring power to us by implementing Visual Voicemail on the iphone by now. 

  • Gerry

    I have been with vodafone for years on my 3rd iphone but I am considering moving to o2 as they have the full package with visual voicemail.
    We have 6 phones on our contract for work

  • BigDufus

    Cmon Vodafone!  We all want Visual Voicemail.  

  • wes

    Its like going back in time ,just switched from o2 already regretting it

  • Wise Up Vodafone!

    have just bought a new iphone 4s and am really p****d off. why, when i am being charged £60 a month for a top of the range business package on Vodafone, can i not even use some of the best features of the iphone, because Vodafone cannot be bothered to enable this great feature? it is the future of voicemail; we needed a change as we have been the same since 1998! Enable it please

  • Tomblandford

    Please Vodafone, we want visual voicemail now!

  • Ben Divers

    I’ve just moved from O2 to Vodafone and was surprised to find they don’t offer Visual Voicemail!

    At least they do offer WiFi calling though (which is why I made the switch, as I preferred the built in solution for no signal rather than using poorly written/buggy apps like O2s TuGo).

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