Archive for April, 2010

10,000 tweets: A look back across the journey

10,000 tweets: A look back across the journey

On a rare visit to the standard Twitter.com website I noticed I was fast approaching the 10,000 tweets milestone. Seeing that figure got me thinking about my own personal Twitter journey, and what better way to do that but in a blog post?!?

How to: Use Twitter to get better customer service

How to: Use Twitter to get better customer service

Customer service, pretty much the number one key factor for any business, but so often just the words displayed on a sign above a shop counter where you typically go to get refunds or exchanges.

Visual Voicemail: An open letter to Vodafone UK

Visual Voicemail: An open letter to Vodafone UK

The Visual Voicemail service is a revolution in Voicemail management. I can’t begin to understand why Vodafone UK isn’t prepared to invest in the system